Contact center as a service (CCaaS) solutions offer a unified interface to centralize customer interactions. Agents interact with a unified dashboard…
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Research
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GigaOm Radar for Unified Communications as a Service (UCaaS)
The need to support hybrid operating models, along with efficiency-focused strategies, is a strong driver for accelerated adoption of unified communications…
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GigaOm Radar for Digital Experience Platforms (DXPs)
Digital experience platforms (DXPs) allow organizations to build personalized, engaging experiences that can be delivered across multiple channels and devices. With…
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GigaOm Radar for IT Service Management (ITSM)
Information technology service management (ITSM) is a toolset domain that provides both a methodology and technology that can define and manage…
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GigaOm Key Criteria for Evaluating Digital Experience Platforms (DXPs)
The COVID-19 pandemic and subsequent lockdowns kicked off a large-scale move to online shopping. In turn, increased competition and the need…
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GigaOm Radar for Customer Data Platforms (CDPs)
Customer data platforms (CDPs) provide a central repository that pulls in customer data from multiple online and offline sources and unifies…
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GigaOm Key Criteria for Evaluating Customer Data Platforms (CDPs)
A customer data platform (CDP) is a solution that collects and unifies first-party customer data from multiple online and offline systems…
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GigaOm Radar for Digital Asset Management (DAM)
Digital asset management (DAM) solutions provide a means for organizations to manage digital assets such as photographic images and video and…
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Key Criteria for Evaluating Digital Asset Management (DAM) Solutions
Digital asset management (DAM) solutions manage, organize, and store digital assets, normally in a dedicated repository. DAM solutions support many file…
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GigaOm Radar for Digital Experience Platforms (DXPs)
Digital experience platforms (DXPs) allow organizations to build personalized, engaging experiences that can be delivered across multiple channels and devices. With…
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Key Criteria for Evaluating Digital Experience Platforms (DXPs)
Digital experience platforms (DXPs) are systems for building engaging, personalized customer experiences, often for delivery on websites but also on any…
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GigaOm Radar for Unified Communications as a Service (UCaaS)
The need to support hybrid operating models, along with an efficiency-focused strategy cycle, continue to be strong drivers for accelerated adoption…
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Key Criteria for Evaluating Unified Communications as a Service (UCaaS) Solutions
Enterprises face a multitude of changes to the office paradigm. The inflexible nature of operating fixed, on-premises solutions has become a…
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Commissioned Research
Video SDK Benchmark Comparison
This GigaOm benchmark assesses two video conferencing SDKs which are used to integrate into deployed applications and environments.
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Key Criteria for Evaluating Digital Experience Platforms
Digital experience platforms (DXPs) have superseded web content management (WCM) platforms as the go-to systems for building engaging, personalized customer experiences…
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GigaOm Radar for Digital Experience Platforms
Digital experience platforms (DXPs) provide the core capabilities required for managing the content that is used to build online experiences. Although…
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GigaOm Radar for Feature Flags
Modern-day deployment practices rely on agile and CI/CD methodologies to drive the iteration speed needed to stay competitive in technology-led industries.…
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GigaOm Radar for Customer Engagement Platforms
Customer experience (CX) is now a corporate board-level concern as quality and consistent delivery directly impact customers’ buying intentions, attitudes, and…
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Key Criteria for Evaluating Customer Engagement Platforms
Modern customer relationship management (CRM) systems are evolving from siloed, modular suites of applications into highly integrated customer engagement platforms (CEPs)…
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GigaOm Radar for Intelligent Virtual Assistants
Intelligent virtual assistants (IVAs) are becoming increasingly common solutions for helping end users solve all sorts of problems that once required…
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Key Criteria for Evaluating Shared Inbox Apps
Companies need to communicate with customers and prospects; historically that communication was often email based. But email, as it is generally…
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Strengthening the Link Between Connectivity and Customer Experience
Business today is all about the customer. As enterprises look to avoid a race to the bottom, both corporate and consumer-facing…
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Commissioned Research
Best Practices in HealthCare Digital Experience and Document Productivity
During 2017, US medical providers charted 1 billion patient visits according to the Center for Disease Control and Prevention (CDC). Tracking…
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IoT in the Enterprise: Who’s Doing it, What’s Happening and What’s Working?
Whether in the mainstream media, the tech press, or in business circles, a lot has been made of the Internet of…
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